Refund & Returns Policy

Last Updated: October 28, 2025

At Skweels, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make your return and refund experience simple, transparent, and hassle-free.

Return Overview

We recognize that returns may occasionally be necessary due to sizing issues, product defects, or simply a change of preference. Our goal is to make the process smooth and fair for all customers.

If you wish to initiate a return, please contact our customer support team through our Contact Us page or email support@skweels.com within 30 days of delivering your order.

For faster assistance, please include the following details in your message:

• Full name on the order

• Order number

• A detailed description of the issue

• Photos clearly showing the problem (if applicable)

• Your preferred resolution — replacement or refund

Please note: We are not responsible for customer errors such as incorrect personalization, spelling mistakes, or image upload issues. We encourage customers to carefully review all details before submitting their orders.

Return Policy Details

We accept returns for non-sale items within 30 days from the delivery date.

To qualify for a return or exchange, items must:

• Be unworn, unwashed, and unused

• Have all original tags and packaging intact

• Include the sales receipt or order confirmation

Items not meeting these conditions may be denied for return or refund.

Non-Returnable Items:

• Sale or clearance items

• Customized or personalized products

• Items damaged due to improper handling or use by the customer

Return Shipping Costs

We want your experience to be risk-free.

• Return Cost: $0.00

  • Returns for damaged, defective, or incorrect items are completely free. Skweels covers all shipping costs for approved returns or first-time exchanges.

• If returning an item for other reasons (change of preference, sizing, etc.), return shipping may be at your own expense.

Return Procedure

Once your return request has been approved by our support team, you’ll receive a confirmation email with the return address and step-by-step instructions.

Prepare Your Package:

• Include a printed copy of your order confirmation email

• Ensure the items are securely packed in their original packaging

Ship the Package:

• Use your local postal service or a trusted courier

• Provide us with your tracking number once the item has been shipped

Confirmation & Processing:

• Once we receive your return, you’ll receive an email confirmation

• We will inspect the returned product and notify you of the approval or denial of your refund or replacement request

• Refunds for approved returns will be issued to the original payment method used at checkout within 14 days

Order Exchanges

We encourage all customers to carefully review their order details—including product size, color, design, and quantity—before completing their purchase.

Since each item is made to order, we are unable to process exchanges for incorrect selections made by customers.

However, if you wish to modify your order:

• You may cancel your order within 24 hours of placing it and reorder with the correct details

• Contact our support team immediately at support@skweels.com for assistance

• After 24 hours, your order will move into production and can no longer be canceled or modified

Order Cancellations

• Cancellation Window: Within 24 hours of purchase

• You can cancel your order free of charge within 24 hours of placing it. Simply email us at support@skweels.com with your order details

• We will process your cancellation and issue a full refund to your original payment method

• After 24 hours, orders are forwarded for production and therefore cannot be canceled, as all products are custom-made

Returns and Refunds

We accept returns for eligible items within 30 days from the delivery date.

Eligible for Return/Refund:

• Item arrives damaged, broken, or defective

• Item differs in design, size, or material from your original order

• You received the wrong product

• The product has a significant deviation from its online description

Not Eligible for Return/Refund:

• Items that have been worn, washed, altered, or damaged by the customer

• Products missing original tags or packaging

• Items with minor or fixable imperfections (such as loose threads)

• Personalized items, unless defective

All returned items must be unused, unwashed, and in their original condition with proof of purchase (receipt or order confirmation).

Refund Claim Requirements

When requesting a refund, please include the following details in your email:

• Full name on the order

• Order number

• Photos showing the issue or defect

• Proof of purchase (receipt or confirmation email)

• Shipping label or carrier receipt (if available)

• A brief description of your preferred resolution (refund or replacement)

Send all refund claims to support@skweels.com. Our support team will respond within 2–3 business days with further instructions and a return address if applicable.

Return & Refund Process

Once your return has been approved, please follow these steps:

1. Prepare Your Package

   • Include your printed order confirmation or receipt

   • Securely pack the item in its original packaging

2. Ship the Package

   • Use your local post office or a reliable courier service

   • Provide the tracking number to our support team for verification

3. Processing Your Refund

   • Once we receive your item, it will be inspected within 2 business days

   • If approved, your refund (including original shipping costs for defective/incorrect items) will be issued back to your original payment method within 14 days

   • Please allow 5–10 business days for your bank or credit card company to finalize the refund process

Important Notes

• Our return and refund policy is valid for 30 days from the delivery date

• Items returned without prior authorization may not be accepted

• Skweels is not liable for loss, theft, or damage during return transit. We recommend using a trackable shipping method

• Returns received ineligible for refund will be discarded or returned at the customer’s expense

Need Assistance?

Our customer service team is here to help you with returns, refunds, or any order-related concerns.

• Email: support@skweels.com

• Address: 1627 Hazelhurst Dr, Fayetteville, NC 28314-6315, United States

• Hours: 8:00am – 7:00pm (EST), Monday – Saturday